01
Build the campaign
Bring your audience, agent, business knowledge, opening message and funnel together.
CONNECTED CUSTOMER COMMUNICATIONEvery conversation.
Every conversation.
One connected
customer journey.
Bring AI conversations, campaigns, CRM and follow-ups into one workspace. Start with WhatsApp today, with SMS and email in development and voice on the roadmap.
Your knowledge. Your workflow. Your team in control.
THE DURBASH PLATFORMONE CONNECTED JOURNEY
WhatsAppAvailable now
SMSIn development
EmailIn development
VoicePlanned
BUILDING TOWARDS ONE CUSTOMER WORKSPACE
The context behind every conversation.AI agentsCRMCampaignsFollow-ups
Know the customerDetails & conversation history
Move things forwardFunnels & next steps
Keep people involvedYour team, ready to help
Start today with the WhatsApp workflow.
A GROWING CHANNEL LINEUPMeet customers where they are.
WhatsAppAvailable now
SMSIn development
EmailIn development
Voice callsPlanned
FROM FIRST MESSAGE TO NEXT STEP
The conversation is just the beginning.
Bring the work around every enquiry into the same place.
02
Have a useful conversation
Give your AI the business knowledge and customer context it needs to help people take the next step.
03
Keep the next step clear
Update lead details, organise received documents and move enquiries through your funnel.
04
Follow up. Or step in.
Schedule reminders for each stage, or let an advisor take over with the conversation in view.
SEE WHAT WORKS TODAYSee what happens
See what happens
after “hello”.
See the platform in action through a WhatsApp loan-enquiry example: AI assistance, campaign knowledge, lead records and advisor handover.
10-minute product walkthroughEnglish · Captions
An illustrated product walkthrough using fictional customer data.
Open the full walkthroughLESS SCATTERED WORK
The platform behind the conversation.
Give your AI the right context. Give your people a clear place to work.
AI with your business knowledge
Give your agent the right documents and instructions to help answer customer questions.
Customer context, together
Keep contact details, lead information and conversation history connected in your CRM.
Follow-ups with a purpose
Choose a message and an independent delay for each reminder in a funnel stage.
Documents with the right lead
Receive files in the conversation and keep them attached to the customer's lead record.
A smooth advisor handover
Pause AI replies, continue personally, and return the conversation to AI when you're ready.
A workspace for your team
Use individual staff sign-ins and role permissions to organise who can do what.
ONE EXAMPLE: LOAN AGENCIESA clearer path for
A clearer path for
every loan enquiry.
Help customers prepare documents, keep their details organised and let advisors focus on the conversations that need them.
Explore it with your loan agency Your team and lender handle verification and lending decisions.YOUR CUSTOMER JOURNEY
New enquiryStart with a conversation.
Documents pendingShare guidance. Track the next step.
CurrentAdvisor reviewA person takes it from here.
Configure stages to fit your process.
What can I use today?
WhatsApp campaigns and conversations, AI agents, business knowledge, CRM, funnels, document handling and advisor takeover. SMS and email are in development. Voice calls are planned.
How does the AI know about my business?
You assign an agent, instructions and relevant knowledge to a campaign. Durbash combines that information with the customer's lead details and conversation context to help the agent respond.
Can my team take over a conversation?
Yes. An advisor can take over, pause automated replies and respond from the same conversation. They can return it to AI when the handover is complete.
What happens when a customer replies to a follow-up?
A customer reply cancels the remaining no-response reminders for that stage entry. Changing the stage also cancels the old sequence; eligibility is checked again before sending.
Do I need my own WhatsApp Business connection?
Your production workspace uses your WhatsApp Business API connection and message templates. We can walk through the setup and Meta template approval requirements during your demo.
How do I get started, and what will it cost?
Start with a guided demo of your workflow. We'll discuss your team, message volume, setup and usage costs before agreeing a pilot. The demo request does not create a subscription.
LET'S MAKE IT PRACTICALBring your workflow.
Book a guided demo Bring your workflow.
We'll show you the possibilities.
A 20-minute guided demo, built around your enquiries and follow-ups.